Dillard's - Lone Tree, Colorado

Joel Kaplan

Ok shopping

LBL

I had an enjoyable experience at the Dillard's store in Park Meadows, especially the services provided by Sonja at the Estee Lauder Department. She was knowledgeable, helpful, and provided excellent customer service. Because of her services, I am looking forward to revisiting this store and departments. Thank you, Sonja! You are a true professional in your industry.

Bama Girl

After receiving an order I placed online that had been previously worn and touched up, I called my local stores in TN to try & replace. Nobody had it in stock, I then called Dillards Customer Service and spoke with a manager (Sandy) after the customer service rep wasn’t able to help me.
The manager tried to help but there weren’t any guarantees that the shoes would get to me in time.
I needed them for a trip/special occasion and was flying out in a couple of days, and no time to find another pair.
I had a broken foot and needed a pair of shoes that would not hit that area and these were it!
I then thought to call the store in Lone Tree, CO where I was flying to, spoke with a manager, explained the situation, and to work she went!
She personally confirmed they had the shoes, that they were in good shape, (not previously worn & returned) and instructed the shoe dept to hold them until they could be picked up.
Shoes were picked up, I was able to attend a very important event in my son’s life and not be in pain, simply because the manager took the time to care/help.
She didn’t even know I had a broken foot, just that I had received an used product.

Thank you!

Yenifer Salgado

This place is a hit or miss with the employees. Sometimes they can be lovely and other times, they can be dismissive and rude. My family and I always go there dressed with every day outfits and get whatever we want no matter the cost. We havent had bad experience until now. This time we were matching our outfits for Christmas pictures (I think this was the reason for our outrageous experience). I went up to an older woman who was working the shoe section to ask for another size. As I was approaching her she tried to veer off and try to help another costumer but they were already being helped. She then looked to me again which is when I asked for another size. She said she'd go check. When she came back, I was already sitting with my mom (the shoes were for her) and she basically throws the shoes at my mom and says "5 and a half" then walks away without seeing if they were the correct fit. The older lady was about 5'5 and hair was blondish, orangish, and basically dried out. Please find personnel that actually want to help people out and not judge them. Especially, when you can clearly see the whole family is matching their outfits and there probably is a reason for that.

Lynne Abeyta

I am beyond disappointed! I bought an Adrianna Papell gown for my son’s upcoming wedding in Maui. I bought it at a deep discount and it appeared the tags were in tact. When I took it to have shortened, it was very apparent the dress had been worn and returned. Sequences were missing, seams under the arms were split and there were deodorant marks. My alterations gal even said it smelled of BO. ? After alterations and dry cleaning, I will have spent $350 when I should have bought it new for $249. When you take a return, I feel like there needs to be full disclosure that it was obviously previously worn.

TriBeCa

Staff is very rude. Also I spend thousands online and was one day past their cut off for return (tags still on and not worn) and they would not let me return. I will never shop at Dillards again. They need to update their return policies and improve their customer service. I am done with Dillards after being a lifelong customer. My mom used to buy my baby clothes there and I started buying my kids clothes to keep the tradition. There are better brands with better customer service. See ya Dillards.

Joe Piper

I've been here twice in the past few months. Both times were Sunday a little before closing. The staff is obnoxiously rude about reminding what time they close constantly repeating it like a damn parrot. Each time I walked out without buying a single item even though I had around $600 worth of merchandise in hand. I don't like being rushed.

Amanduh Martinez

This place has by far the WORST customer service area. The ladies and gentlemen that work in that department on the 3rd floor are the rudest. They never acknowledge people and are quick to send you to other departments than help. Why have a customer service area if they just direct you to another department to help.