AZKARA

I walked in a little after 7:20pm, right when I walked in one of the reps. by the name of Crystal told me the fitting rooms were closed. Then shortly after at 7:30pm went on to announce overhead that they would be closing in 10 minutes. They advertised to be open until 8pm. I approached the cash register and asked if the cashier by the name of Marina if they knew that they advertise to be open until 8pm. In short, she said they were aware but they would be closing around 7:50pm. I said oh ok because 10 minutes from now is 7:40pm. I thought that was an odd time to close. She went on into saying that if other stores around them closed early they would too. I looked across the way at the store The Time Machine which was still open with no signs of closing. I ended up leaving the store since I couldn’t try anything on and they told me they do not do refunds. I came back to ask the girl for her name as I wanted to give the corporate office/owner some feedback and she initially refused to give me her name. She asked what I needed it for and if I had a problem. She was very rude and unprofessional.I said you work here right? Your working for the store as a representative, isn’t it a common thing that people ask you your name? I asked if she was the manager she said both her and the cashier were managers. I also asked for the cashiers name and she refused to give me her name and said I could ask her myself. She eventually said her name was Cristina but another employee said it her name is Crystal. I asked for the owner’s information and she said she could not give out that information. All in all this is a store with good clothing options but unfortunately the customer service has gone down the drain. I hope the owner reads this and takes it as an opportunity to make changes.

Workers try to boot you out early even though they are supposed to close at 8, speak very shortly to you as if they are annoyed at your presence. Not good customer service, which is the most important part of a retail workers job- I would know since I work in retail too and can recognize the “just get out of the store already we don’t care” attitude.

Advise they get new managers. I Bought a pair of heels(mind you they even opened the box at cashier to make sure they were the same) i went home.. got dressed and there was TWO DIFFERENT HEELS. Since i needed those heels for an occasion, i had no choice to buy other heels somewhere else near me same night. whatever, i called the store after, spoke to "a manager" and she was like i apologize we will either give you the correct shoe or just return it for a different item. i will leave a note.. I was like cool, they were super nice about it. THEY EVEN CALLED ME BACK TO EXPLAIN THAT. Well i go to the store, i pick two items out and explained ill pay the difference since the manager said i can use these heels as a return. (SHE SAID YOU CAN EITHER GET THE CORRECT HEEL, OR RETURN IT FOR SOMETHING DIFFERENT) the cashier was cool but the MANAGER was like "im the only manager that works here and these are final sale. you cant get something different" .. Um YOU GUYS SAID I CAN because you provided me with two different shoes. i drove 40 minutes to this mall, to have the manager not even listen she just kept saying "so do you want this heel". unprofessional sorry.

I recommend that the cashiers learn to communicate when something is a final sale. I bought shirts for a friend for Christmas but they were the wrong size. When I tried to return the shirts with all the tags and receipt they said everything was a final sale. I wish I had known this at the point of purchase because then I wouldn’t have wasted my time and I wouldn’t be left with shirts that can’t be worn. Communication with your customers should be a priority!

A few things to note. Decent pricing, clean store, return policy is a hassle, but most obvious- the workers make the experience terrible. Even if it’s the same people I get treated differently each time I visit. Customer service ranges from bad to worse. You feel like a bother for asking the simplest of questions and the way they glare at customers is absurd. Very judgmental and I could hear them outfit shaming me when I actually had bought my outfit from their store not long before. Simply unprofessional.

I purchased a couple of tops for my daughter. On this date, no dressing rooms were available they were closed. When we arrived home, she tried the tops and they were smaller than anticipated (not to size). We returned to Azkara to return and the cashier stated the exchange would be a final sale. I couldn't get money back and my daughter couldn't try on the new tops. I will NEVER buy clothes for my daughter there again!

They need to change their policy on taking drinks inside... it's the mall... if they expect to keep up with all other businesses, let us take a drink in there... I'm not leaving my drink at the door... I didn't go back because of that...