AGS Coussaert International Movers - Belgium, Brussels - Kampenhout

Orestis V.

I had a great experience with AGS Movers Belgium. The team was extremely professional, punctual, and well-organized from start to finish. They handled everything with care and attention, making the entire moving process smooth and stress-free ☺️ Communication was clear, pricing was transparent, and the service exceeded my expectations. I highly recommend AGS to anyone looking for reliable and efficient movers!

Michael M. A.

I live in Brussels and me and my partner decided to hire this company. They broke a number of things, things got lost, the contract said that they were supposed to collect all the boxes and they didn’t do this. One of the workers put everything on the floor while he was chatting on the phone. All was a mess! I paid around 10,000 euro but a service that was truly awful. I hope I can have a compensation for all this mess

Jens V.

This has been a really horrible experience. I have moved in my life a number of times and I have never met people who are so incompetent. They do not respect the conditions of the contract and even though I showed them photos of all the things they have broken and of the boxes they left behind b I haven’t heard anything back from them. I highly recommend that no one uses this company ever.

Susie S.

Fantastic service and the team that arrived were great! So efficient and took great care of our belongings. Would highly recommend.

Aneeb S.

I had an excellent experience with AGS on our move to Brussels. They were professional, on time and within budget. We used them to move our belongings from both London and Washington, DC and they expertly handled the various official paperwork and regulations. Ayan and Merisha from AGS were wonderful move coordinators and I sincerely thank them for the splendid client service. Merci beaucoup - je recommande vivement!

Barbara S.

Since 2016 we have moved internationally several times, and our most recent move, early July 2023, was with AGS Belgium. We have had a prior good experience with them, but this time our experience was so incredibly bad it actually doesn’t even deserve 1 star. The move lasted 6 days instead of 2, and we could write a book about everything that went wrong. From people not showing up, to people showing up drunk, to people showing up and then leaving again, showing up too late, to screaming and completely unprofessional behavior. Some refused to pack anything that had been open, another just put it in boxes without even looking, another put perishable food like bread in a box, … We had already left the country and had family members supervising, who had supervised a move of ours before, and they really needed to supervise the team very closely. In the end they had to help packing themselves until almost nighttime, and they had to be there so many hours during these 6 days, while the moving team was totally unreliable, it was never sure if and when somebody would show up. The team also did not always have the correct material, f.i. they promised a wooden case for a valuable painting but showed up with 1 that was only 1/3rd from the necessary size and we don’t know what happened in the end. They left mess and material behind, forgot to pack stuff that needed to be packed, even furniture. This giant delay caused us to miss the original shipping date of the container, at least that’s how we understand it because on top of all this, there is also a complete lack of information. We have informed AGS about this and sent them a very detailed report about the whole ordeal, written by our family members (one of them even used to work for a moving company and said he has never ever seen anything like this!). They didn’t even bother to reply to us! To this day, almost 3 weeks later, we have no idea if our goods are shipped and when, when we can expect them, let alone what we will receive in the end and in what condition our goods have been packed and will arrive, if they will arrive at all. This is highly unacceptable, and in all our international moves the first time we encounter such profound unprofessionalism. Even in the developing countries we lived in, the services were so much better. I would never trust them with our belongings anymore, and I will make sure to spread this information to our expat friends so that they won’t have an experience like this either.

Vanessa M.

THE WORST MOVERS!!Be Aware DO NOT USE THEM! AGS was the moving company that took care of our final move-in portion in Belgium (shipment coming from USA). They were just terrible. First of all the crew showed up without the tools to open the container! We had to ask a neighbor to lend us his equipment to break the seal. Secondly the crew was so lazy and forced us to get a lift (although the first floor was included in our contract). Third of all the "VIP" service of putting everything in its place was horrific. They stacked things anywhere (dishes in the sink, on top of light fixtures!!). They also opened boxes before they were in the appropriate room and dragged the furniture so that expensive beautiful furniture got damaged and they also damaged our rental unit. Lastly it took them 4 months to send an invoice for "additional charges" which we can no longer get refunded because of their incompetence. DO YOURSELF A FAVOR DO NOT USE THEM AND ASK YOUR SHIPPING COMPANY IF THEY USE THEM LOCALY AS MOVERS!

Helga G.

Appalling.

1) Shipment
• Only two persons were sent on the day of packing for a four bedroom house. Both my partner and I had to arrange for a second day’s leave at very busy times in our own work schedules to accommodate a second day of packing. If there were insufficient numbers to attend to our needs on the day arranged, an alternative date should have been set.
• The size of container was significantly under-estimated and it took approximately one month (perhaps longer) to move the household goods to a larger container which could accommodate all our items.
2) Air Freight
• The office claimed that they could not transfer goods from Tanzania until certain paperwork had been filed from Brussels, causing a delay to the original planned pick up date. This has proven unfounded.

All these components have resulted in a lose lose situation for my family. We anticipate delivery time of four months for shipment (Tanzania to Belgium) perhaps longer and it has been over 4 weeks for air freight with no sign of our goods as yet. In the meantime, we have no beds, linen, kitchen equipment or even winterwear. I am also 7 months pregnant with twins.

This was not the service that was promised nor expected. I shall not be using AGS in future and I shall actively discourage colleagues, friends and family from using AGS.

Every complaint has been met with silence.