ERNSTER Papeterie Ville - Luxembourg

Victoria Cassan

Quelle incompétence !!! Plus jamais !!!! Je voulais acheter un livre précis d'un auteur mondialement connu jusqu'au moment où la personne à la caisse m'expose ses convictions sur l'auteur pour lui "trop radicale" et en m'assurant que "l'auteur n'est pas des livres chez nous" car ses livres sont trop anciens. Le livre en question est parue en 2023 !!!!

Mickaël LOC - Comptable - Financial Services (Accountant)

Il y a de superbes cartes postales, de la papeterie spécialisée et un grand choix de sacs et trousses pour la rentrée. Je recommande

Thumper 500

Grand choix de papeterie et d'objets dérivés et une équipe souriante, professionnelle et efficace.

Ana Ferreira

It saddens me that I have to write this about this specific shop because I have only had good experiences with them up until now but I draw the line at the disrespect of my non French speaking father who was mistreated by the lady behind the counter.

I recently had the misfortune of witnessing per phone one of the worst customer service experiences I've ever encountered. Let me share my frustrating encounter with you.

I had asked my father to go to this shop on my behalf as I was busy at the time to go look for a specific stationery that I needed. I sent him the pictures and described it very well for him so it would have been easier for him to find. When my father got to this shop he called me to show me the stationery that I asked for, however, it was not the specific one I asked for. Willing to help me find what I needed, and still on the phone with me, my father walked up to the lady behind the counter and asked her (with a very broken French but still respectful) if she perhaps knew of other Ernster shops had it. To my surprise, while STILL on the phone with my dad, this lady told my dad and I quote 'Je n'ai pas le temps de regarder toutes ces réferences, cela me prendra au moins 2h. Et je suis très occupée.' . She sad that very sarcatiscally and condescending. This 'representative' of the shop, or should I say, the so-called "customer service" vendor, was anything but helpful. They sounded disinterested and impatient. Instead of offering a solution or even attempting to empathise with my situation, she merely dismissed my dad to go HELP other customers.

Hearing and seeing how disrespectful she was towards my dad left me feeling frustrated and disrespected because he couldn't help himself since he does not speak French. It was clear that they had no intention of addressing my issue, let alone providing any form of customer service. Her lack of professionalism, unwillingness to help, and outright rudeness were truly appalling. I would strongly advise anyone to think twice before interacting with this lady, as she clearly has no regard for the customers' concerns or satisfaction.

Etienne

Great customer service, the lady at the counter was very friendly and helped me find exactly the fountain pen I was looking for. Only remark would be that the organisation of stationary is a bit all over the place throughout the store, or at least for fountain pens.

Teodora F

So overpriced, staff isn’t welcoming and the atmosphere overall is just weird
Wouldn’t recommend

Dafne Meij

Why the need to cut me off when I have a question by starting to talk to a colleague? I struggled with the heavy door and a stroller with sleeping child which the salesperson obviously noticed but refused to lend a hand. Whats with the attitude?

Chris Dudley

Wide selection of stationary, office, and school supplies, as well as Christmas and birthday cards. Friendly staff have always been helpful and patient even with my bad French.